What is a UTR number and where do I find it?
A UTR (Unique Transaction Reference) is a 12-digit reference number generated by your bank whenever you send money via UPI. You can find it on your payment confirmation screen:
- PhonePe: Labeled as "UTR" under Transfer Details.
- Google Pay (GPay): Labeled as "UPI transaction ID".
- Paytm: Labeled as "UPI Ref No." in payment receipt.
- FamApp / Cred / BHIM: Labeled as "Reference ID / Transaction ID".
How fast do I receive my order after submitting UTR?
Once you submit your 12-digit UTR, our verification system checks the banking record. In most cases, verification takes 2 to 15 minutes. As soon as verified, your product credentials and instructions unlock automatically on your screen!
What if I entered the wrong UTR or forgot to submit it?
Don't worry at all! If you entered the wrong digits or accidentally closed the window, head to our Discord server (discord.gg/43xcrxgCzW) and open a ticket in #π©ππΈπ²πΊπ΄ππ. Provide your Order ID (e.g. #AK...) and a screenshot of your payment receipt, and our team will verify and deliver your order manually!
How does Cryptocurrency (Litecoin / LTC) payment work?
Crypto payments are 100% automated and require no UTR submission! The store generates a unique Litecoin address and QR code with a 10-minute timer. Send the exact LTC amount from any wallet (Exodus, Binance, TrustWallet, etc.). Our background watcher detects the transaction on the blockchain and automatically delivers your product after 1 confirmation.
How do I access my delivered product, key, or account?
As soon as your payment is approved:
- Your Order Status page immediately shows the delivered credentials with a Copy button.
- You receive an order confirmation email with full details.
- The purchase is permanently accessible in your My Orders tab whenever you log in.
Do you provide replacement warranty?
Yes! Every product sold on STREAMOX includes a replacement warranty (specified in the product description, e.g. 1 Month, 3 Months, or Lifetime). If any issue occurs during the warranty duration, our Discord staff will replace it promptly.
How can I use a discount coupon?
On the payment page, enter your coupon code into the "Promo Code / Coupon" field and click Apply. The discount will instantly be deducted from your total amount before you pay.